How to deal with complaints

Food and beverage industry. First of all do not take it personally. People that are complaining in this industry, our guests, are usually not working in this environment and they do not understand that a waiter is not making the food that they just order. I had a lot of people being dickheads with meContinue reading “How to deal with complaints”

Is the customer always right?

Hell no! We know it, they know it, people around them know it! Everybody knows it! There are reasons why we use this saying and we get taught this in the customer service oriented jobs and the consequence is a lot of entitled bitches.  We are told that the customers are making our business, whichContinue reading “Is the customer always right?”

Make more money with your location

11 tips on how to increase your profits. 1. Digital presence & online marketing strategy  You want to be present everywhere and you want people to know about the awesome place that you have and this has to be easy for them to find! Having an online presence can bring you a lot more profit justContinue reading “Make more money with your location”

3 tips to make more money with your location

We need all the help we get during these times. The beauty of those tricks is that they can be applied all year long. Whenever your season is ending you can still make some profit with these tips.  1. Rent it No, not all of it, just parts from it. Let me give you someContinue reading “3 tips to make more money with your location”

Inventory tips- how to

As any “ trained” manager would say: “It is not that hard, just count”, and they couldn’t be more wrong!  We put together some generalities on how to actually train and make an inventory system and you can find it here.  One more thing that we should add there is how important is to trainContinue reading “Inventory tips- how to”

About NIO cocktails

A relatively new concept: already made cocktails straight at your home. No fuss no mess. It is an interesting concept and it is something that you should try. NIO is one of the companies that are making them but not the only one.  As a professional bartender and mixologist I will always prefer the freshContinue reading “About NIO cocktails”

Trends in the food and beverage industry

Less meat more plant- base This might be something that a lot of you will not want to hear, but this is a trend, a lot of restaurants are cutting down on “the meat”. Some are doing it to cut on costs, some are doing it because of society.  The pressure from new generations toContinue reading “Trends in the food and beverage industry”

Partnerships- Food suppliers

Because of how the world is changing and the way we live, of course, my advice is not to go with the biggest supplier out there. You can read here more about the food and beverage industry and what trends are paving the future.  So what about how we get our food suppliers? Do weContinue reading “Partnerships- Food suppliers”

Food vision- Why and How to make one

In my vision we have 3 pillars Sustainability, Social impact and Health . Why and what to do with a “Food vision”? The what is simple: advertise. Make your message clear, and the steps that you are taking even clearer. This will attract different guests that are not aware of your restaurant and just addContinue reading “Food vision- Why and How to make one”

Extra partnerships for your location

Extra partnerships equals extra money Now this might not work for every particular location but all locations and establishments can have something extra to make some money.  You can use your actual location, the walls of your establishment too can make some money.  Now let’s see how we can make that happen. 1. Make aContinue reading “Extra partnerships for your location”