Is the customer always right?

Hell no! We know it, they know it, people around them know it! Everybody knows it! There are reasons why we use this saying and we get taught this in the customer service oriented jobs and the consequence is a lot of entitled bitches.  We are told that the customers are making our business, whichContinue reading “Is the customer always right?”

How to deal with complaints

Food and beverage industry. First of all do not take it personally. People that are complaining in this industry, our guests, are usually not working in this environment and they do not understand that a waiter is not making the food that they just order. I had a lot of people being dickheads with meContinue reading “How to deal with complaints”

How to benefit from the Corona crisis

Yes, you can benefit from this crisis. Creativity is the limit and with a “will do” mindset you will be unstoppable.  In my recent trip to Germany I saw a difference in how they manage their businesses in comparison to The Netherlands.  There were some regulations in The Netherlands on what a bar, restaurant, cafeContinue reading “How to benefit from the Corona crisis”

Trends in the food and beverage industry

Less meat more plant- base This might be something that a lot of you will not want to hear, but this is a trend, a lot of restaurants are cutting down on “the meat”. Some are doing it to cut on costs, some are doing it because of society.  The pressure from new generations toContinue reading “Trends in the food and beverage industry”

Partnerships- Food suppliers

Because of how the world is changing and the way we live, of course, my advice is not to go with the biggest supplier out there. You can read here more about the food and beverage industry and what trends are paving the future.  So what about how we get our food suppliers? Do weContinue reading “Partnerships- Food suppliers”